Reach a real
human.
Quickly.
Pick the lane
that fits.
The fastest path to a real answer depends on whether you run a restaurant, scanned one, or are sorting out billing.
Restaurant support
Owner login trouble, QR codes, menu edits, visits, rewards, anything about your restaurant’s setup or live experience.
Diner support
You scanned a menu and something didn’t feel right — about your phone number, OTP, visits, rewards, or how to opt out.
Billing questions
Subscription, invoice, payment method, plan changes, cancellation, refund requests, anything tied to your Stripe-hosted billing.
Urgent launch-day issue
You’re in the middle of service and something critical isn’t working. Mark the subject URGENT and lead with your restaurant name.
Include this in your message
- Restaurant name (for owners) or the restaurant you visited (for diners).
- The phone number involved, including country code.
- What you were doing when the problem happened — “trying to publish my menu,” “signing in after dinner,” etc.
- What you expected vs. what you saw. Even one sentence helps a lot.
- A screenshot or exact error text, if your screen showed one.
- Approximate time of the issue — “7:40 pm Saturday” is enough.
We don’t guarantee an exact reply window yet, but most messages get a real answer the same day. Urgent live-shift issues are prioritized ahead of everything else.
One message
is enough.
Email is the simplest. Include the details on the checklist above and we'll usually have a real answer the same day.
Email contact@dinesights.com