About the
menu you
just scanned.
A menu opens.
That’s it.
Your phone's camera reads the QR code on the table. A normal web page opens in your browser — the restaurant's menu. Nothing else gets installed.
You browse the menu.
Dishes, prices, descriptions, photos. The same things a paper menu has — only more readable and easier to share.
You may be offered a sign-in.
Some restaurants invite you to leave a phone number in exchange for a small thank-you. You can take it or skip it — the menu works either way.
You order from your server.
DineSights doesn’t take your order. When you’ve decided, you order with your server like always.
Why a phone
number is asked for.
If you'd rather skip it, you can. Here's the honest version of why some restaurants ask.
A restaurant on DineSights uses your phone number to remember you between visits. Without one, every scan looks the same — there’s no way to know you’ve been before, to thank you for being a regular, or to count your visits toward a reward.
The OTP — the 6-digit code we text — exists to prove the number is really yours. It’s a one-time code, expires quickly, and is used only to confirm sign-in.
We don’t use your number for any other purpose. It isn’t sold, shared across unrelated restaurants, or given to advertisers.
What gets counted.
What you can earn.
If you've signed in, your visits accumulate at that restaurant. Some restaurants reward repeat diners — here's how it works.
What a visit means
Every time you scan a restaurant’s QR while signed in with your phone number, that counts as a visit at that restaurant. Visits live per restaurant — they don’t move with you to another DineSights venue.
How rewards are earned
If the restaurant offers a reward (for example, a free dessert after a certain number of visits), your progress is shown in the menu view after you sign in. When you qualify, mention it to your server at the table — they’ll handle the rest.
Rewards aren’t coupons you screenshot or codes you type. They’re just a record the restaurant can see when you arrive.
Your data,
in plain English.
The longer version lives on the privacy page — here's the practical summary so you know what you're sharing.
What we know about you
Your phone number (if you shared it), the restaurants you scanned at, when you visited, and what you tapped on while browsing the menu — saved dishes, quiz answers, that kind of thing.
What we don’t do
We don’t sell your information to advertisers. We don’t share your data across unrelated restaurants. We don’t text you for any reason other than the restaurant’s own communication, which you can opt out of.
Read the full overview on the privacy page. If you’d like your records removed, see the next section.
Want out?
Want help?
A couple of clean paths depending on what you need.
Stop receiving texts
Reply STOP to any text from the restaurant. That’s the universal SMS opt-out — your carrier handles it, and the restaurant stops sending right away.
Delete your records
Email us at contact@dinesights.com from any phone-linked address, or use the contact page — include the phone number you used, so we can find and remove your records.
Honest answers
to good questions.
i.Why was I asked for my phone number?
The restaurant uses DineSights to remember diners between visits. A phone number is the one thing nearly every diner already has, and it’s the simplest way to recognize you the next time you scan their menu.
You don’t have to give it. The menu works fine without it. Sharing your number just lets the restaurant credit your visit, offer a reward, and welcome you back personally next time.
ii.What is the OTP code for?
It’s a short, one-time code we text to confirm the phone number you entered actually belongs to you. It prevents someone from typing in your number and pretending to be you. Enter the 6-digit code from the SMS and you’re in — the code is good for one use and expires quickly.
iii.I didn't receive the OTP text.
SMS can take up to a minute on busy networks. Before retrying:
- Double-check that the number you entered is right, including country code.
- Confirm your phone has signal and isn’t in airplane mode.
- If your carrier blocks unknown shortcodes, the message may have been filtered. Some phones quietly drop these.
If it still doesn’t arrive, ask the restaurant to skip it — the menu works without signing in. You can also contact our support team.
iv.How are visits tracked?
A visit is recorded when you scan a participating restaurant’s QR code while signed in (with your phone number). Each visit lives under that phone number, so if you switch numbers between visits, the older ones stay under the old number.
v.How do rewards work?
If the restaurant runs a rewards program, you’ll see your progress in the menu view after you sign in — for example, “3 of 5 visits toward a free dessert.”
When you qualify, you’ll see the reward in your view. To redeem it, simply mention it to your server at the table. The restaurant’s staff confirms and takes care of the rest.
vi.Do I need to download an app?
No. DineSights runs in your phone’s browser. There’s nothing to install. Scanning the QR opens the menu, and that’s the whole experience.
vii.What information is collected about me?
If you don’t share a phone number, very little — just the kind of basic information any website logs (the browser request, the menu items you tapped on while looking).
If you do share a phone number, the restaurant can also see your visit history with them, your reward progress, and anything you actively interacted with on their menu (a dish you saved, a quiz answer, etc.). Your data stays with the restaurant you visited and with us — it isn’t sold to advertisers or shared across unrelated businesses.
For the full picture, see our privacy overview.
viii.Can I opt out or delete my data?
Yes. If you’d like the restaurant to stop tracking your visits, ask them directly or email us with the phone number you used. We’ll remove your records.
You can also simply stop scanning — your data won’t grow further if you don’t use the menu. Existing records remain in the restaurant’s dashboard until you ask for deletion.
ix.Will the restaurant text me a lot?
No. Restaurants on DineSights generally text very rarely — typically a short welcome after a first visit, an occasional note when you haven’t been around in a while, or a one-off message when something special is going on. Every message includes the restaurant’s name. If you want to stop receiving them, reply STOP to any text — that’s the standard SMS opt-out and it works.
x.Something seems off — who do I ask?
If it’s about food or the meal itself, your best bet is the restaurant. If it’s about the menu app, the QR, the rewards, or anything related to your account or phone number, contact our support team — we’ll help.
Have a question we missed? Ask us.
If something about the menu, the QR, or the way your data is handled doesn't sit right — write in. A real person reads every note.
Contact support