Run the
restaurant.
We’ll run the rest.
What DineSights
does for your restaurant.
One QR code per table, your menu in the diner's browser, and a quiet record of who's come back. That's the whole product.
A real menu, on every phone.
Diners scan a QR code at their table and your menu opens in their browser. No app, no download, nothing to install — just the menu you wrote.
A quiet record of who’s returning.
When a diner leaves a phone number once, every future scan is recognized. You can see who’s a regular and who’s gone quiet, without anything on your floor changing.
A way to bring them back.
When a regular hasn’t been around in a while, you can send them a short, personal note — never spam, never automated without your say-so.
How owner
login works.
Owner accounts are tied to your mobile number. You log in with that number and a one-time code (OTP) we text you.
The first time you sign up, you give us a phone number. We send a 6-digit code by SMS to confirm it’s yours. After that, logging in is the same move every time: enter the number, get the code, enter the code.
There’s no password to remember and no email confirmation step. If you change phone numbers, contact support — we’ll move your account.
Codes expire after a short window. If you take too long, just request a new one — old codes won’t work even if they arrive.
What the
dashboard shows you.
One screen. Designed so that an owner with five minutes between covers can see what they need to see and close the tab.
Tonight at a glance
Headline numbers for the current shift — visits today, recognized returns, and new sign-ups. Designed to be glanced at, not studied.
Your regulars
A simple grouping of who’s new, who’s a regular, and who’s gone quiet — so you know who to thank, who to reach out to, and who’s drifting.
Menu & QR
The menu editor and your QR print sheet are one click away. Update an item, swap an image, or re-print a damaged code from the same screen.
What a visit means.
What a reward is.
The mechanics behind the numbers on your dashboard — what counts, what doesn't, and how rewards are earned.
What counts as a visit
A visit is logged when a diner scans your QR code and is recognized — either because they’re already signed in on that device, or because they sign in (enter their phone number and the OTP) during the meal.
An anonymous scan — one where the diner never gives a number — doesn’t count toward an individual’s visit history. It still lets them browse your menu.
How rewards work
You can configure a simple reward — for example, “visit 5 unlocks a free dessert.” The diner sees their progress in their menu view, and the reward becomes redeemable on their next qualifying visit.
Rewards are honored at the table by your staff. DineSights doesn’t process payment or take orders, so redeeming a reward is a conversation between the diner and the server, with the dashboard as the source of truth.
If a count looks off
See Visit or reward counts look wrong below. Most of the time, it’s a phone-number mismatch — the diner used a different number on a different night.
Who’s a regular?
Who’s gone quiet?
DineSights groups your diners into a small set of useful buckets, so you can act on what you see without staring at a spreadsheet.
New
First scan within the last few weeks. Worth a warm welcome on their next visit if they come back.
Regular
Multiple visits over a meaningful stretch of time. The people who actually keep the lights on.
Quiet
Came in often, then stopped. Often the most important segment to reach — and the easiest to lose if no one notices.
How QR codes
fit on the floor.
Each table gets a QR code. The code is the menu, the loyalty system, and the visit-tracking — all rolled into one piece of paper.
Printing the codes
Your owner dashboard has a print sheet. You can print one QR per table or a single “house” QR that any diner can scan — it’s up to you. Per-table is helpful if you want to know which sections of the room are scanned more often.
Where to put them
On the table itself, where a diner’s eyes go between ordering and waiting. Tabletop stands, table-edge cards, or a clean printed insert inside a menu cover all work. Avoid sticky tape directly on wood or upholstery — replace stands before they look worn.
Replacing damaged codes
QR codes don’t expire, but printed paper does. If a card is curled, smudged, or stained, re-print it from the dashboard. The QR target stays the same, so you don’t need to tell anyone.
If a physical QR card walks out of your restaurant and you’re worried someone might misuse it, contact support. We can rotate the code so the lost printout stops working.
When things
go sideways.
The small handful of issues we hear most often, and how to handle them in under a minute.
i.I can't log in.
Owner login uses your mobile number and a one-time code (OTP) sent via SMS.
If the code isn’t arriving:
- Confirm the phone number matches the one you signed up with, including country code.
- Check your phone has signal and isn’t blocking unknown senders.
- Wait 30–60 seconds before requesting a new code — codes are rate-limited to prevent abuse.
- If you still don’t see it, contact support with the number you’re trying.
ii.My QR code isn't working when scanned.
QR codes are tied to your restaurant in our system. If a scan goes nowhere or lands on the wrong place:
- Make sure the printed code isn’t damaged, curled, or partially covered.
- Check that the lighting is enough for the camera to focus.
- Try scanning with two different phones — sometimes the issue is one device’s camera, not the code.
- If the scan opens a page that says the restaurant is unavailable, your menu may not be published yet — open the owner dashboard and confirm setup is complete.
- If it lands on the wrong restaurant, stop using that printed code and contact support immediately with a photo of the printout.
iii.My menu looks wrong on the diner side.
Open your owner dashboard and check the menu editor first. If a change isn’t showing up:
- Make sure you saved and published the latest edit. Drafts don’t go live until published.
- Have the diner refresh their browser tab — older sessions may show a cached menu for a few minutes.
- If a dish image is missing, re-upload it and re-save — uploads occasionally fail silently on weak connections.
- Still wrong? Open the public menu URL yourself from a clean browser (incognito) to confirm what diners see, then share that URL when you contact support.
iv.A diner says they didn't get the OTP text.
Diner OTP messages go through the same SMS provider as your owner login.
- Ask them to confirm the number they entered, including country code.
- SMS delivery can take up to a minute on busy networks. Have them wait before re-requesting.
- Some carriers (especially abroad) filter codes from unfamiliar shortcodes. If they’ve never used a US OTP service, that may be why.
- If it’s blocking a sign-up at the table, ask them to skip the phone step — the menu still works without it.
v.Visit or reward counts look wrong.
Visit counts come from QR scans tied to a phone number. They can look off when:
- The diner used a different phone number on a previous visit — those visits live under that other identity.
- The diner didn’t sign in this visit — uncredited scans don’t count toward rewards.
- The visit was at a different restaurant under your account (if you operate more than one location).
If the count is clearly wrong and a diner is asking about it, send their phone number and the day they think they were in. Contact support and we’ll trace it.
What to include
so we can help fast.
The handful of things that turn a 24-hour back-and-forth into a 10-minute resolution.
Include this in your message
- Restaurant name — the name on your account, not just the trade name, if they differ.
- The public menu URL or a screenshot of the diner-facing screen you’re asking about.
- The phone number involved — yours, or the diner’s, whichever is relevant.
- Approximate time the issue happened — “7:40 pm Saturday” is enough.
- Screenshot or exact error message if your screen showed one — it usually tells us within seconds what to look at.
A few more
good questions.
i.Will DineSights replace my POS?
No, and on purpose. Keep Toast, Square, Clover, or whatever you use today. DineSights sits beside your POS to capture the customer relationship — it never routes tickets to the kitchen and never processes payment.
ii.How long does it take to set up?
Most restaurants are live in a single shift. You sign up, set up the restaurant profile, load your menu, print the QR codes for your tables, and you’re ready for dinner.
iii.What if my staff aren't comfortable with new software?
They don’t need to be. Diners scan a QR code on their own. Owners log in occasionally — at most. There is no waiter-facing app, no kitchen screen, no new device on the floor.
iv.Can I run more than one restaurant on one account?
Yes. After your first restaurant is live, you can add additional locations from your owner dashboard. Each gets its own QR codes, its own menu, and its own visit data. Billing is per restaurant.
Something off? We’ll dig in.
A short note with your restaurant name and what's going wrong is enough. We'll usually have a real answer within the same day.
Contact support