№ 08  ·  Acceptable useEffective July 19, 2026 For restaurants using DineSights

Good texts.
Good standing.

Terms of ServiceAsk a question
Content№ 02

What a restaurant
text may say.

Carriers block entire categories of content on standard messaging routes, and some need special handling even when it's a normal part of restaurant life.

α
Always fine
  • Welcomes, thank-yous, and reward-progress updates.
  • New dishes, seasonal menus, hours changes, events.
  • “We miss you” notes and comeback offers.
β
Never allowed
  • Content prohibited on carrier networks: sexual content, hate speech, anything promoting violence or illegal activity.
  • Cannabis, CBD, kratom, tobacco, vaping, or firearms content.
  • Gambling, sweepstakes without terms, loans, or crypto promotions.
  • Anything deceptive — fake urgency, misleading offers, impersonation.
AlcoholHappy-hour and drink promotions are restricted content on US carrier networks: they require verified age-gating of recipients, which DineSights does not currently provide. Until it does, keep alcohol out of your texts — promote the food, and let the bar sell itself on-site.
  • Identify yourself. Every promotional text names your restaurant. Diners should never have to guess who’s texting.
  • Honest menus, honest offers. Prices and dishes in texts and on your menu must match what you actually serve. An advertised offer must be honored as written.
Sending№ 03

When & how
often.

Frequency and timing rules protect your deliverability as much as your diners' patience.

i.

Respect quiet hours.

Applicable rules vary by recipient location. As a platform rule, send only between 10am and 8pm in the restaurant’s local time, and use a narrower window where local law requires it.

ii.

Keep frequency low.

DineSights is built for occasional, personal notes — not blasts. Send volume is rate-limited platform-wide, and a good rhythm is a few messages per month at most.

iii.

Make leaving easy.

Opt-out instructions accompany your texts, and STOP is honored automatically. Never make a diner feel trapped — a clean list of people who want your texts beats a big list that resents them.

iv.

One relationship per number.

Use DineSights to talk to your own diners about your own restaurant. Don’t promote third-party businesses, affiliates, or anything unrelated to your restaurant.

Platform integrity№ 04

Don’t bend
the machine.

A short list of things that get accounts suspended regardless of messaging.

  • No fabricating visits, scans, diners, or reward progress — yours or anyone else’s.
  • No scraping, probing, reverse-engineering, or interfering with the service, and no attempting to access another restaurant’s data.
  • No sharing owner login access with people who shouldn’t have full control of your restaurant’s data.
  • No using DineSights for any unlawful purpose, or in violation of the Terms of Service.
EnforcementWe may warn, pause messaging for, suspend, or terminate accounts that violate this policy — immediately where diners are being harmed or carrier standing is at risk, and with notice otherwise. Carriers independently filter messages that break their rules, which is outside anyone’s control, including ours. To report abuse of the platform — as a diner or an owner — email contact@dinesights.com.
Ready when you are

Unsure if a message is okay?

Send us the draft before you send it to diners. We'd rather spend five minutes reviewing than see your number get filtered.

Ask before sending